After the goods are dispatched, you will receive a shipping confirmation email including the tracking number of your order. Please offer a real and effective e-mail address, which the delivery status of goods can be informed prompt.
The orders usually are dispatched within 48 hours from the order date. After the goods are dispatched, we will provide you a tracking number for tracking online. As usual, it takes 12 to 28 business days to your door. Your satisfaction is what we strive for.
If you want to return your items, you must contact us for our shipping address. And all items must be with original status: unworn, unwashed, and with all tags attached.
Before you place an order, you need to confirm the color, size and style we offered, and if it is not the quality problems, return shipping fee should be paid by buyer.
If it is the quality problem or mistaken version, please take photos of the item and send the pictures to us. We will take full responsibility for the quality problem item.
If you would like to exchange for other style or request refund, please inform us the tracking number after the items be shipped back. Once we receive the items, we will ship the new item you reorder or refund your payment.
We are not responsible for packages lost in transit.
If you have any questions about returning your products, please contact us!
We do our best to provide you 100% satisfaction. If you want to apply a return, please first contact our customer service and informed of the reason for returning. All items sent back to us must be complete in the original condition with all tags and labels: unused, not worn, altered or washed, etc. you can enjoy return service, over the period required we will not to return or exchange.
No return or exchange under these situations:
1,We do not accept items that with any quality problem which is due to subjective awareness of defective goods.
2,We do not accept the returns of any item that has been used, damaged, engraved, or altered by the third party.
3,We do not accept items that are unauthorized, packaged incorrectly, or improperly insured. We appreciate your understanding.Order Cancellation
If you have placed an order and would like to cancel it later, please contact our customer service representative as soon as possible. But if your order has been dispatched, we will have no way to cancel it. Thanks for your understanding.
If you did not receive your tracking number within 3 days after placing your order, your e-mail server may have treated it as spam. In this case, please contact us for assistance.
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Sensitive or personal material is handled only by qualified employees and not kept in open areas of our server. Our security policies also prohibit the transfer of personal material such as account information unless they have been encypted by approved methods.
- for transit time for ggdbsneaker.com to receive your return (2 - 7 business days)
- for processing upon receipt (1 - 3 business days)
- for the bank to process our refund request (10 - 25 business days)